FifthCloud Support is Here 24x7  
  No matter what the need, our customers only have to dial one number.
       
 
 
 
 
877-Go5thCloud
Press 1 for a FifthCloud relationship manager who gives a rip!

Types of Support

Support is available to all of our customers at no additional cost.  User support is offered Monday - Friday, 6:00 AM through 6PM Pacific Time (GMT -8). Technical support, as defined below, is available 24 hours a day, 7 days a week. By submitting your support request using the form on this page, a case is automatically created in our Dynamics CRM platform and staff is alerted worldwide.

  User Support Technical Support  
 

User support is defined as any issue related to usability of an application where no error message is present. This would include:

  • How do I make something work?
  • I've customized something and can't see it.
  • An application is not behaving like I think it should, but there is no error message.
  • I need help locating, downloading, or installing software.
  • How do I restore a file from backup?

Technical support is defined as any issue where the end user is receiving an error message that says to contact a system administrator. Examples:

  • Hardware malfunction or error messages.
  • Software error messages.
  • Loss of connection to data center that is not caused by your local ISP.

  

Before You Call

When you contact us for support we want to make sure it's as painless as humanly possible. We know you'd rather be seeing your dentist for a root canal than calling support, but you'll find FifthCloud relationship managers to be friendly, non-scripted human beings who genuinely care about you and your issue. You're about to learn the true value of hassle free IT. When you call support, you will be asked to provide the following information. Please have it handy to expedite service. If you're missing any of the information, call anyway! We'll locate your user record quickly and still provide you with a world class experience.

  • Your name

  • Your email address on record with FifthCloud, SecuriCloud, or CRM OnTarget

  • Your business phone number

  • Your mobile number (only if we may use this number to contact you regarding this case

  • Type of Issue (see description above)

  • Specifics like error messages, symptoms, etc.

  • Your asset tag number (if applicable, located on bottom of computer)

Submit a Case Anytime


Full Name+

 

YOUR COMPANY+

YOUR EMAIL ADDRESS+

YOUR COMPANY WEBSITE ADDRESS

YOUR PHONE NUMBER+

MAY YOUR PROJECT MANAGER REACH YOU BY MOBILE PHONE AS YOUR PROJECT IS DELIVERED?
YES         NO


IF YES, YOUR MOBILE NUMBER


STREET ADDRESS


CITY

STATE/ PROVINCE

ZIP/POSTAL CODE

NUMBER OF EMPLOYEES

WHERE DID YOU HEAR ABOUT CRM ONTARGET?+

COUNTRY

FAST TRACK LEVEL+


Email Support

It is recommended that you use the web form above to submit support cases as it will immediately enter the queue. If you email your support request, it will be handled with urgency, however it may take more time.

Create a case via email

CRM Resource Centers

Resource Center Highlights
Sales Resource Center
Service Resource Center
Marketing Resource Center
Administrator Resource Center
 
 
FifthCloud Site Map
Privacy and Trust Center
 
Microsoft BPOS from Fifth Cloud